FAQs


    What is the price of the app?

    The app is $30 per store annually and will allow you to activate it on 3 devices. If you need more devices in the store, you can purchase additional licenses.

    How do I add a new store?

    Go to the "STORES" tab and click on the “Add Store” button. You will then be redirected to a page where you can enter your store information.
    1. Enter the number of stores you wish to purchase, then click “Next.”
    2. Add your store’s information including store number, address, store manager, store phone, and store email. Click “Next.”
    3. Enter your billing information and the email address that you would like your receipt sent to. Click “Next.”
    4. Lastly, add your credit/debit card information. Finalize your purchase by clicking “Checkout.”

    When do I receive my login information for the app?

    After purchasing your stores on the checkout page, you will automatically receive emails with a passcode for each individual store. Your store manager will also receive an email with the passcode for their corresponding store.

    How do I change my Hazcom portal password?

    To change your password, click on the "MY ACCOUNT" tab, then click on the “Edit” button. Change the "Password" field to your desired password, then click "UPDATE.” For additional security, your password must abide by the following rules:
    • Must contain at least 1 lowercase letter.
    • Must contain at least 1 uppercase letter.
    • Must contain at least one special character.
    • Must contain at least 1 number.
    • Must be at least 6 characters long.

    How do I deactivate a device?

    Begin by clicking on the "STORES" tab. Locate the store you wish to deactivate and click on “Activations.” You will then see a list of devices that are using the app within that store. Click on “DEACTIVATE” next to the desired device. To reactivate a device, simply click on “ACTIVATE” next to the device.

    How many devices can the app be installed on per store?

    Each store license is good for up to 3 devices per store. If you wish to activate the Hazcom app on additional devices, you will need to purchase another license for that store. Each additional license will also be valid for up to 3 devices.

    How do I sign into the app?

    Download and launch the Hazcom app on your device. The home screen will direct you to input your store number and password. The store number and password can be received through an automated email from mcdhazcom.com that can be triggered on the "STORES" tab. If you do not have access to mcdhazcom.com, please ask your store’s administrator for assistance in receiving activation credentials.

    I lost my app password, where can I find it?

    First, notify your store’s account administrator. They will send you an email containing the password, as well as the download and installation instructions. If you have access to the Hazcom portal, log in and navigate to the "STORES" tab. Here you will see a list of your purchased stores. Next to each individual store there is an Email textbox. Here you can enter the emails you'd like to receive the store’s private password.

    Is the app available in Spanish?

    At this time, the Hazcom app is not available in Spanish. SDS sheets are available in Spanish if the product manufacturer has provided them. It is currently not required by OSHA to have SDS sheets in Spanish.

    Can I change the app password?

    The app passwords are unique and automatically generated. For additional security, you cannot change the app password.

    Can I download the app on my computer?

    The app is only available for Android and iOS devices, Android phones, Android tablets, iPhones, and iPads at this time.

    Is there somewhere on the app where employees can sign to keep track of training?

    There is no digital place to log training. However, the app carries the Hazard Communications Standard Manual. Within this manual there is an Employee Acknowledgment form able to be printed for your employees to sign and keep track of their training.

    I forgot my Hazcom portal password. Where can I reset it?

    On the login page, click the Forgot Password link to reset your portal password.

    Can I view the SDS information on my PC?

    The Safety Data Sheets are only available within the mobile application. The app is only available for Android and iOS devices. The website is used to manage your mobile devices and add additional stores.

    Can I use a tablet or other devices besides Android, iPad, or iPhone?

    The Hazcom app is only supported on Android and iOS devices, including Android phones, Android tablets, iPhones, and iPads. The application will not work on other devices.

    What are the forms of payment available?

    To purchase the Hazcom app, you can pay with a Credit or Debit card. There are no other payment methods available at this time.

    There was a manager change in my store. How can I update the store manager information?

    Once logged into your Hazcom portal, navigate to the Stores page. Next to the store manager’s information there is an Edit Store Manager button. By clicking this, you can update it to reflect the new manager’s information.

    How do I log out of the app?

    The only way to log out of the app is to delete and reinstall it. In case of an emergency, there is no log out function to ensure quick, immediate access.